Taking Off with PHL is a rare glimpse into the aviation industry from inside one of the busiest airports in the United States. Exploring consumer trends, the latest in airport improvements, the passenger experience, new aviation and airport technology – if it has to do with aviation, Taking Off is talking to those who are making it happen!
Episodes
Wednesday Jun 10, 2020
Runway To Recovery: Rapidly Changing Passenger Behavior & Expectations
Wednesday Jun 10, 2020
Wednesday Jun 10, 2020
The airport experience has changed significantly in the wake of the COVID-19 crisis. Travelers will encounter this new airport experience from the moment they enter PHL, up until the time they arrive at their next destination. Understanding passenger’s rapidly changing behavior and expectations has been a crucial factor in the development of the steps we have taken, and will continue to take, to make guests feel safe and secure in our airport facility.
In this episode, PHL’s Director for Marketing and Branding, Kate Sullivan joins Chellie Cameron, CEO of the Philadelphia Division of Aviation, to talk about what has changed at PHL, and how these decisions were made.
To learn more about our steps towards recovery at Philadelphia International Airport, please visit phl.org/newsroom.
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